Scope and Intent
This Return and Refund Policy applies to all purchases made through the Luni Living website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
Email: support@luniliving.com
Phone: +46 79 347 71 17
- Address: Peter Möllers Väg 7, 312 77 Skottorp, Sweden
Return Window
Customers in United Kingdom have the right to cancel their purchase and return the product within 30 days of delivery date without providing any reason.
Return Instructions
1. Return Notification: To initiate a return, contact our customer service at support@luniliving.com with your order number. You are not required to provide a reason for exercising your right to cancel. However, if your return is due to a defect or damage, please include details so we can process it efficiently.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.
Return Costs
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: For change of mind returns on online/distance purchases, you may initiate a return within 30 days of delivery and return the goods within a further 14 days. We will refund the item price once we receive the goods back or evidence of return (whichever is earlier).
You are permitted to handle the goods only to the extent necessary to establish their nature, characteristics, and functionality, as you would in a retail environment. If the goods have been handled beyond what is reasonably required. If they have been handled more than necessary, we may make a reasonable deduction for any loss in value.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Luni Living will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, please contact us immediately with details and photos. We will arrange for a replacement or full refund, including shipping costs.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service and send photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged product within 30 days of the delivery date. Ensure it is in the original packaging.
Timelines
- Return Window: You may initiate a return within 30 days of delivery and return the goods within a further 14 days
- Return Period and Processing: We will issue your refund within 14 days of either receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier. We typically process refunds faster, but never later than 14 days.
- Refund Conditions: You may handle the goods to check their nature, characteristics and functioning as you would in a shop. If they have been handled more than necessary, we may make a reasonable deduction for any loss in value.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Return Address
Send all returns to: Peter Möllers Väg 7, 312 77 Skottorp, Sweden
Shipping Method and Costs
- Shipping Method: Evri Home and Royal Mail
- Restocking Fees: £0
Legal Rights
This policy does not affect any applicable legal rights.
GOVERNING LAW AND CONSUMER RIGHTS
This Refund Policy is governed by the laws of Sweden. As a consumer residing in the United Kingdom, you will also benefit from the mandatory consumer protection rights and remedies available to you under UK law. Nothing in this Refund Policy shall limit or exclude any of your statutory rights under UK consumer law.
Questions?
Visit our FAQ page or contact our customer service.
Company Information:
Website name: Luni Living
Company name: LEND Commerce AB
Address: Peter Möllers Väg 7, 312 77 Skottorp, Sweden
E-Mail: support@luniliving.com
Contact Form: Contact Us
Phone: +46 79 347 71 17
Company number: 559479-7390
TAX Number: SE559479739001
Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT+01:00, Stockholm).