Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Range
- Countries: We currently ship to all regions within the United Kingdom
- International shipping is not offered.
Shipping Cost
- Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (GMT+01:00, Stockholm)
- Weekend Orders: Orders placed on weekends are processed the next business day.
Transit Time
- Transit Time: 5-7 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 6-9 business days to receive your order.
Shipping Details
- Courier Services: We ship via Evri Home and Royal Mail across the UK.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Tracking Instructions
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track My Order
- Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us
Missing Items Procedure
- Reporting Missing Items: Contact our customer service after receiving your package via support@luniliving.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Return Policy
For information regarding returns and refunds, please visit our Return & Refund Policy
Company Information:
Website name: Luni Living
Company name: LEND Commerce AB
Warehouse Address: Peter Möllers Väg 7, 312 77 Skottorp, Sweden
E-Mail: support@luniliving.com
Contact Form: Contact Us
Phone: +46 79 347 71 17
Company number: 559479-7390
TAX Number: SE559479739001
Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT+01:00, Stockholm).